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Teleall Moves 1,700 Employees to Google Workspace

DoiT's 8-step migration plan retired a 15-year-old email system and unified shift workers across 7 locations on Google Cloud.

The Challenge

Teleall faced a critical decision point with their aging email infrastructure. After 15 years on the same system, they needed to choose between upgrading to a local server solution or exploring cloud-based alternatives. The decentralized nature of their organization, with 1,700 employees across 7 locations working in shifts, created additional complexity for any migration.

The Solution

DoiT developed a comprehensive 8-step implementation plan for Google Workspace migration. The rollout began with smaller divisions and progressed to the CEO's office. DoiT provided close support during the complex final stage of implementing email and scheduling systems, including training, technical implementation, and ongoing support throughout the transition process.

Results

Eliminated previous scheduling difficulties and improved work efficiency
Enabled real-time collaboration with multiple users working on documents simultaneously
Improved accessibility for shift managers across multiple locations
Eliminated email system failures and storage size problems
Reduced IT maintenance burden with cloud-based infrastructure

DoiT's team brought us an expert plan, including all aspects, and detailed every part of the process even before it began: training, support, and, of course, the technical implementation. There are users that tell us that this transition changed their lives and the new system is far better than the competitors.
Sagi Yosef, IT Sys Admin, Teleall

The Migration Challenge

Teleall operated as a decentralized organization with 1,700 employees across 7 locations throughout Israel. After 15 years on the same email system, they reached a critical decision point. The company needed to choose between upgrading to a local server solution or exploring cloud-based alternatives. The complexity of managing shift workers across multiple locations made this decision even more challenging.

Strategic Implementation Approach

DoiT formulated a comprehensive 8-step implementation plan for Google Workspace migration. The rollout strategy began with smaller divisions and progressively worked up to the CEO's office, which centralizes operations and schedules. During the final and most complex stage of implementing email and scheduling systems, DoiT provided close support to guide office managers throughout the transition.

Operational Transformation

The migration to Google Workspace created more efficient work procedures across the organization. The email system proved particularly strong for intensive email users, with extraordinary data organization that was easier and more efficient than the previous system. Google Docs implementation began showing immediate advantages in accessibility and sharing options, crucial for a company with employees working in shifts.

Enhanced Collaboration Capabilities

Google Workspace enabled multiple users to work on the same documents simultaneously, making shift managers and Contact Center managers much more efficient. The sharing capabilities allowed anyone to work on files without interference while maintaining user control over document sharing. This functionality was particularly valuable for managing shift schedules across multiple locations.

Measurable Business Impact

A significant improvement was recorded in the company's operational core. Despite initial concerns from the administrative team about changing work methods, the project received very positive feedback. Previous scheduling difficulties disappeared, and work efficiency improved substantially. The transition eliminated email system failures and storage size problems while reducing IT maintenance requirements.

Expert Partnership and Support

DoiT's expertise extended beyond technical implementation to include organizational change management. The team understood the psychological aspects of organizational transformation and provided guidance on adapting processes to the new work environment. Their comprehensive approach included training, support, and detailed planning that covered every aspect of the migration process.

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