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Web Development Systems builds an AI sales intelligence agent on AWS with DoiT
How DoiT helped Web Development Systems turn call transcripts into real-time objection-handling insights using Amazon Bedrock and Amazon Neptune.
Meet Web Development Systems
Web Development Systems is a technology company that supports outbound sales teams, giving its users tools they can interact with to sharpen how they sell.
The Challenge
Web Development Systems supports outbound sales teams, and wanted to give its users something they could interact with, not just reports to read. The goal was an agent that could answer a hard question: where do sales agents fail to overcome objections? Doing that meant exploring new AWS services and building GenAI capability, without growing internal resources at the same pace as the ambition.
The Solution
Web Development Systems turned to DoiT, AWS premier partner and, in Jason's words, "our first phone call" for anything from a simple server outage to exploring a new AWS product.
Together DoiT and Web Development Systems built an AI sales intelligence agent. A model analyzes call transcripts and produces statistics, objection-handling insights, and call records. Amazon Neptune stores that output as embeddings in the database. An Amazon Bedrock agent then queries the database and returns insights on each call transcript.
Why DoiT: the team did not need to hire and ramp specialists for each new technology. DoiT works as an extension of the team, from day-to-day support to new ideas.
Partnership with DoiT is extremely significant. We've been able to grow significantly over the last year, mostly because we could reinvest our resources in new technologies instead of new internal resources.
Jason Hartin, CTO
Results
The agent delivers insights on call transcripts in real time, including objection-handling guidance and agent-level performance data, giving sales teams a clearer view of where deals stall.
The bigger shift is how the company invests. By leaning on DoiT instead of adding internal resources, Web Development Systems put its budget into new technologies and grew significantly over the last year.
What's Next
Web Development Systems will keep DoiT as its first call, from solving outages to exploring new ideas and products in AWS, as it continues reinvesting in technology to build the next generation of tools for outbound sales teams.
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