Chess.com needed to rapidly scale their infrastructure to handle explosive growth during COVID-19. Traffic quadrupled in a short period, requiring hyperresponsive technology partners who could help them innovate at high speed while optimizing their global platform for 90 million users.
DoiT provided instant support through dedicated Slack channels and direct engineer access. They helped Chess.com migrate to Google Cloud, optimize network performance for minimal latency, and gain unified visibility across multiple cloud accounts through DoiT's platform.
The DoiT Cloud Management Platform gives us a unified view of multiple Google Cloud accounts and our other cloud providers on one panel. I also like the anomaly alerts, which show spikes in your cloud billing across our projects.
Grzegorz Dlugolecki, Lead Cloud and Kubernetes Engineer, Chess.com
Chess.com began working with DoiT in March 2020, coinciding with their migration to Google Cloud and the start of COVID-19. Google introduced Chess.com to DoiT, and the team quickly discovered that DoiT shared the global growth outlook that drew Chess.com to Google Cloud. They opted to migrate infrastructure to Google Cloud because its global approach to networks and projects better mirrored theirs, and DoiT had the inside knowledge and scaling experience they needed.
Following quick onboarding to DoiT systems, Chess.com saw immediate improvements in communication. They gained almost instant answers through dedicated Slack channels, direct access to DoiT engineers via Google Meet, and fast ticketing responses often within 15 minutes. This hyperresponsive support was crucial for their high-speed deployment and provisioning needs.
Minimizing technical delays between chess moves is crucial for online play. Chess.com looks at global server distribution for optimal routing to minimize latency, with DoiT providing ongoing advice and support. When Chess.com experienced random 100% CPU issues impacting critical services, DoiT quickly solved the problem by showing improvements to low-level network tuning for handling 300,000 connections per second.
Chess.com runs complex systems that analyze games, detect cheating, and recommend improvements across multiple cloud services. DoiT's technology platform helps Chess.com get a clearer picture of cloud use and billing with a unified view of multiple Google Cloud accounts and other cloud providers on one panel. Anomaly alerts highlight spikes in cloud billing across projects, showing non-linear cost increases.
DoiT helps Chess.com maintain oversight of their virtual global team of 400 employees across 40 countries. Using Google Cloud Identity Platform, employees get secure access to services from public networks without VPN. DoiT provides a ticketing system with secure temporary credentials for engineers, restricting access to specific projects without permanent infrastructure permissions.
Chess.com has constant access to DoiT's insider knowledge of Google Cloud best practices. DoiT shows optimal architectures for services like Cloud BigTable and BigQuery, helping structure queries to limit scanning and reduce costs. With direct Google Cloud communication, DoiT provides information on upcoming features and feasibility assessments, saving time and energy while supporting new initiatives like chess leagues and machine learning improvements.
Explore how Cloud Intelligence™ helps teams improve visibility, governance, and unit economics across cloud environments.
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