Extenda Retail is a global provider of retail software and services that support customer checkout, scanning, and back-end warehouse logistics. As the company continues to modernize its platform, it is developing High Retail, a fully cloud-native solution built on Google Cloud. Alex Lundverg Santos, Platform Lead at Extenda Retail, is responsible for selecting Google Cloud products, defining platform architecture, and ensuring strong security and governance.
As Extenda Retail scaled its Google Cloud environment, maintaining financial transparency and operational control became increasingly critical. The team needed proactive support to prevent inefficiencies, reduce churn risk, and make confident architectural decisions across both established Google Cloud services and emerging AI technologies.
DoiT assigned a dedicated Customer Success Manager who established bi-weekly strategic sessions and coordinated Forward Deployed Engineer engagements. The team conducted detailed SSD storage analysis, executed storage tier rebalancing, and provided architectural guidance for AI initiatives including chatbot development.
DoiT's Customer Success and Forward Deployed Engineering teams work very closely with us. The regular sessions with our CSM keep us focused on the right priorities, and the FDEs provide the deep technical guidance we need to validate decisions and optimize our environment. That combination has been genuinely valuable for us.
Alexander Lundberg Santos, Platform Engineer at Extenda Retail
DoiT assigned dedicated Customer Success Manager Kinga Tegdesova, who established bi-weekly strategic working meetings focused on prioritization and roadmap alignment. Forward Deployed Engineers Hannes Hayashi and Sasha Heyer provided targeted support for infrastructure optimization and AI architectural guidance. The team activated Cloud Diagrams and conducted comprehensive insight reviews to identify optimization opportunities.
One of the most impactful initiatives was an insight review focused on SSD storage utilization. Extenda Retail's infrastructure relied heavily on high-performance SSDs, which accounted for significant cloud spend. Using customized SSD filters, the team analyzed workloads based on actual throughput and discovered many services were consuming premium SSD resources without requiring the performance characteristics. This led to strategic storage tier rebalancing that reduced waste while maintaining system reliability.
DoiT supported Extenda Retail's early exploration of an AI-powered chatbot intended to serve both customers and end-users. In dedicated architectural sessions, the teams reviewed design patterns, data requirements, and Google Cloud services to support the solution. This guidance helped validate technical approaches and accelerate confident decision-making for emerging AI technologies.
Extenda Retail plans to expand its use of Cloud Intelligence™ as it continues scaling its platform. The team is preparing to onboard DataHub once datasets are ready and closely watching Cloud Diagrams evolution, particularly features providing deeper visibility into traffic flow and system interactions. DoiT remains a trusted partner combining proactive Customer Success with deep engineering expertise.
Explore how Cloud Intelligence™ helps teams improve visibility, governance, and unit economics across cloud environments.
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