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Chess.com scales 5x to 90M users

DoiT's Google Cloud expertise and unified multi-account visibility kept latency low as daily active users grew from 1M to 5M.

The Challenge

Chess.com needed to rapidly scale their infrastructure to handle explosive growth during COVID-19. Traffic quadrupled in a short period, requiring hyperresponsive technology partners who could help them innovate at high speed while optimizing their global platform for 90 million users.

The Solution

DoiT provided instant support through dedicated Slack channels and direct engineer access. They helped Chess.com migrate to Google Cloud, optimize network performance for minimal latency, and gain unified visibility across multiple cloud accounts through DoiT's platform.

Results

Achieved instant support with responses often within 15 minutes through dedicated channels
Resolved critical networking issues handling 300,000 connections per second with minimal latency
Gained unified view of multiple Google Cloud accounts and cloud providers on one platform
Implemented secure access for 400 remote employees across 40 countries without VPN

The DoiT Cloud Management Platform gives us a unified view of multiple Google Cloud accounts and our other cloud providers on one panel. I also like the anomaly alerts, which show spikes in your cloud billing across our projects.
Grzegorz Dlugolecki, Lead Cloud and Kubernetes Engineer, Chess.com

Building future-proof global infrastructure

Chess.com began working with DoiT in March 2020, coinciding with their migration to Google Cloud and the start of COVID-19. Google introduced Chess.com to DoiT, and the team quickly discovered that DoiT shared the global growth outlook that drew Chess.com to Google Cloud. They opted to migrate infrastructure to Google Cloud because its global approach to networks and projects better mirrored theirs, and DoiT had the inside knowledge and scaling experience they needed.

Providing answers fast with dedicated support

Following quick onboarding to DoiT systems, Chess.com saw immediate improvements in communication. They gained almost instant answers through dedicated Slack channels, direct access to DoiT engineers via Google Meet, and fast ticketing responses often within 15 minutes. This hyperresponsive support was crucial for their high-speed deployment and provisioning needs.

Taking latency out of the game

Minimizing technical delays between chess moves is crucial for online play. Chess.com looks at global server distribution for optimal routing to minimize latency, with DoiT providing ongoing advice and support. When Chess.com experienced random 100% CPU issues impacting critical services, DoiT quickly solved the problem by showing improvements to low-level network tuning for handling 300,000 connections per second.

Holistic view of all chess pieces

Chess.com runs complex systems that analyze games, detect cheating, and recommend improvements across multiple cloud services. DoiT's technology platform helps Chess.com get a clearer picture of cloud use and billing with a unified view of multiple Google Cloud accounts and other cloud providers on one panel. Anomaly alerts highlight spikes in cloud billing across projects, showing non-linear cost increases.

Securing a remote global team

DoiT helps Chess.com maintain oversight of their virtual global team of 400 employees across 40 countries. Using Google Cloud Identity Platform, employees get secure access to services from public networks without VPN. DoiT provides a ticketing system with secure temporary credentials for engineers, restricting access to specific projects without permanent infrastructure permissions.

Continuous learning and future innovation

Chess.com has constant access to DoiT's insider knowledge of Google Cloud best practices. DoiT shows optimal architectures for services like Cloud BigTable and BigQuery, helping structure queries to limit scanning and reduce costs. With direct Google Cloud communication, DoiT provides information on upcoming features and feasibility assessments, saving time and energy while supporting new initiatives like chess leagues and machine learning improvements.

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What they say

What I really like about DoiT's approach is that you're very hands-on and proactive. Satyam would ping me a few times a sprint, letting me know about the most current features, checking in on how things are going. When we are going through a peak time, that proactiveness makes a real difference. Satyam always comes through whenever we need support and helps us leverage the right experts to get us where we need to be.

Chiamaka Ibeme, Engineering Manager, Platform

SELECT has made important cost data readily accessible. I will often pull it up during engineering design reviews so we can quickly evaluate cost impact and projections and factor that into our design decisions.

Douglas Zickuhr, Senior Data Platform Engineer at Personio

I love clicking through SELECT to understand how our environment and workloads are evolving. I probably check it every day. It's coffee and SELECT for me every morning.

Ian Fahey, Senior Analytics Engineer at Loop

You guys have the best UI experience that I've had of any software. It's like you just read my mind where, like, oh, I wish I could click there. Oh, I can

Diana Koshy, Sr. Director of Data Engineering at Kargo

SELECT feels like exactly what Paul and I would have built if we had locked ourselves in a room for 18 months to create our ideal monitoring solution.

Devin McGee, Data Engineering Lead at Home Chef

SELECT dramatically lowers the cognitive load to understanding Snowflake costs. I'm able to sit there and easily understand what's driving the cost. Not to blow smoke up your ass, but it's just so easy to do in your platform

Blake Baggett, Head of Data Operations at Entain

One of the most helpful cost rituals we've setup from SELECT is the weekly spend digest sent to Slack. I can start high level and ensure things are in check. If not, I can very quickly drill down into specific workloads which may have driven the cost spike and remediate them before they become a bigger issue.

Michael Revelo, Manager of data and analytics engineering at ClickUp

Through SELECT's automated savings feature and deep cost visibility, we were able to instantly lower our Snowflake spend by over 40% and achieve a 20X ROI on our SELECT investment.

Skyler Chi, SVP, GTM Productivity & Excellence at Exiger

Our costs had jumped up 3X as we scaled, so we're talking about 60% savings in Snowflake spend after adopting SELECT.

Edward Mancey, GTM Lead at Synthesia

DoiT was a true partner, not a vendor. They helped us understand the problem, refine the vision, and build something production-ready far faster than we could have on our own. Their expertise, responsiveness, and commitment made all the difference.

Dr. Anish Kapur, Founder & CEO, Promptly

DoiT's Customer Success and Forward Deployed Engineering teams work very closely with us. The regular sessions with our CSM keep us focused on the right priorities, and the FDEs provide the deep technical guidance we need to validate decisions and optimize our environment. That combination has been genuinely valuable for us.

Alexander Lundberg Santos, Platform Engineer at Extenda Retail

When we started working with DoiT, we deployed Flexsave to save time and reduce complexity. We still use it today. But what really stands out is the expert support. Having someone to collaborate with on deep cloud cost topics, someone who really understands the nuances, is incredibly valuable.

Jesper Terkelsen, CTO at Monta

DoiT's Cloud Accelerator turned our AI idea into a shipped product, saving at least three months of development and delivering reliable, explainable insights our customers trust.

Scott Desgrosseilliers, CEO and co-founder, Wicked Reports

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