Meet CoverManager
CoverManager is on a mission to relieve restaurant and nightlife managers from the chaos and overwhelm of reservation and booking management. Its platform provides customers with centralized control and data tracking, giving them confidence and control in an unpredictable industry. CoverManager's platform provides comprehensive oversight over reservations and bookings, customer loyalty programs, waitlists, and customer behavior data. Users rely on CoverManager to reduce no-shows, improve occupancy rates, and gain more information to support a better customer experience. Since first launching in 2015, CoverManager now manages over 22 million reservations a month for over 17,000 establishments globally, including over 409 Michelin-starred restaurants. More impressively, CoverManager has achieved all this success as a bootstrapped startup without any significant venture or angel investment capital.
The Challenge
CoverManager needed to scale infrastructure to keep up with rapid growth while delivering consistent low-latency performance during peak loads. They lacked internal expertise in cloud security and data management, and needed to develop a solid foundation for international expansion without risking reliability, latency, or data security.
The Solution
DoiT partnered with CoverManager to transition to a microservices architecture and implement DoiT Cloud Intelligence for real-time visibility and automated efficiency. They leveraged Flexsave for Compute to optimize compute economics without reservations or savings plans, and established centralized dashboards for monitoring across multiple AWS accounts and regions.
Results
- Achieved 99% uptime with improved system design and stability during weekend peak service windows
- Reduced cloud costs by up to 20% through Flexsave for Compute optimization with zero manual tuning
- Significantly fewer one-off support tickets and emergencies, reclaiming engineering hours for roadmap delivery
- Centralized visibility across multiple AWS accounts for different countries through unified dashboard management
Inside CoverManager, we're always talking about hospitality for our customers, meaning it's not just about the software, but the people behind it. With DoiT, it's the same. From the first touch, it was about the people in the company who help us and connect us with experts. We can think about saving money, but it is people who help us grow.
Carlos Pérez Fernández, Co-Founder and CTO at CoverManager
What's Next?
CoverManager is focusing on expanding to new markets with confidence in performance and governed scale. Its growth plans focus on developing its customer base in Latin America and further expanding in EMEA. As part of this, the company is distributing and expanding its cloud infrastructure in the Americas to reduce latency, improve response times, and enhance the guest experience in those regions.
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What they say
What I really like about DoiT's approach is that you're very hands-on and proactive. Satyam would ping me a few times a sprint, letting me know about the most current features, checking in on how things are going. When we are going through a peak time, that proactiveness makes a real difference. Satyam always comes through whenever we need support and helps us leverage the right experts to get us where we need to be.
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Ian Fahey, Senior Analytics Engineer at Loop
You guys have the best UI experience that I've had of any software. It's like you just read my mind where, like, oh, I wish I could click there. Oh, I can
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