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Customer Satisfaction
Percentage of positive ratings
during the last 28 days
By Request Severity
all open cases
by priority
Open Requests
Open cases of
the last 30 days
Unsolved Requests
Open and pending cases
of the last 30 days
Unassigned Requests
New Cases of the last 7 days not yet assigned.
Satisfaction Rating Feedback
Unfiltered last 20 comments of
customer feedback for CRE cases
Top Request Categories
Solved GCP, AWS, CMP and G-Suite cases
of the last 30 days
Median First Reply Time

Median of initial response time for CRE tickets of the last 30 days, compared to previous 30 days.
Full Resolution Time

Median time to first resolution for CRE cases of the last 30 days, compared to previous 30 days.
Requests Ever!

Tickets

All cases
in our system
Requests 120 Days

Tickets

CRE cases of
the last 120 days
Requests This Month

Tickets

CRE cases of
the current month
Requests By Platform
Solved cases of
the last 90 days
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