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Customer Satisfaction
Percentage of positive ratings
during the last 14 days for CRE requests
By Request Severity
all open cases
by priority
Open Requests
Open cases of
the last 30 days
Unsolved Requests
Open and pending cases
of the last 30 days
Unassigned Requests
New Cases of the last 7 days not yet assigned.
Satisfaction Rating Feedback
Unfiltered last 20 comments of
customer feedback for CRE cases
Top Request Categories
Solved GCP, AWS, CMP and G-Suite cases
of the last 30 days
Median First Reply Time

    Median of initial response times for CRE requests of the last 28 days, grouped by priority.

    • Urgent: Production System Down (P1)
    • High: Production System Impaired (P2)
    • Normal: System Impaired (P3)
    • Low: General Guidance (P4)
    Full Resolution Time

    Median time to first resolution for CRE cases of the last 30 days, compared to previous 30 days.
    Requests Ever!

    Tickets

    All cases
    in our system
    Requests 120 Days

    Tickets

    CRE cases of
    the last 120 days
    Requests This Month

    Tickets

    CRE cases of
    the current month
    Requests By Platform
    Solved cases of
    the last 90 days
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