Tom Rosenfeld

The support engineer showed great initiative, providing solutions that went beyond his scope of work and demonstrating a high degree of proactivity.

constellaintelligence.com · May 2026

Excellent support from Tom in resolving my issue. Very compentent, polite and informative on the call

ding.com · Nov 2025

The articles were helpful in directing me to the information I needed.

10xpeople.com · Oct 2025

Fast and useful support

dohop.com · Oct 2025

While the issue itself could not be resolved directly we've come up and agreed on actionable items to investigate future failures, which could then lead to a potential solution or at least identification of the issue. Overall the exchange has been helpful to narrow down the problem in the future.

lampenwelt.de · Oct 2025

Found the exact SKUs and gave a good summary

eftsure.com.au · Aug 2025

I really liked the preparation before the call, keen to understand the problem and making a honest attempt to address it. It really felt nice working with you Tom.

al-enterprise.com · Jul 2025

We really appreciated the reactivity of the DoIT team on our issue. While the core issue was actually linked to a bug on AWS’s side (they patched our instance for us), you remained accessible and provided good suggestions that helped us confirm the issue was likely on AWS’s side, while also identifying config improvements that will help us in the future. Thank you

pennylane.com · Jul 2025