Contact Expert: workload help, one click away

Reach DoiT's Forward-Deployed Engineers directly from any Workload Intelligence dashboard to turn insights into action without leaving the product.

We’ve added a new Contact Expert button to all Workload Intelligence dashboards in Cloud Intelligence™, so you can turn insights into action without leaving the product. You'll see Contact Expert on dashboards for AWS, Google Cloud, Azure, GenAI, Datadog, Snowflake, Databricks, and MongoDB.

What Contact Expert does

Contact Expert connects you directly with DoiT’s global team of Forward-Deployed Engineers, who specialize in the workload you are looking at. They work with these environments every day and can help you:

• Interpret what you are seeing in the dashboard in the context of your architecture and roadmap
• Prioritize optimizations across cost, performance, and reliability
• Design and validate changes before they hit production
• Turn recurring issues into automation or guardrails, not just one-off fixes

You can see the scale and depth of our work across customers at our service stats page: https://www.doit.com/stats

How it works

From any supported Workload Intelligence dashboard:

• Click "Contact Expert" and add any extra context, goals, or constraints
• Our team receives your request together with the relevant workload view, so you don’t have to re-explain the basics

You get a human expert who can review your environment, propose concrete next steps, and, where appropriate, help you operationalize changes using Cloud Intelligence™.

Why this matters

Cloud Intelligence™ is the only FinOps and CloudOps cloud intelligence platform that includes unlimited access to real workload experts as part of the product. There are no extra “consulting hours” to purchase. Our Forward Deployed Engineers become an extension of your team, embedded directly into your day-to-day optimization work. With Contact Expert now available across all major cloud and data workloads, every dashboard in DoiT is not just an insight surface, but a direct path to action.