Lindsey Stroud

Former CSM turned CS Ops enthusiast.

I spend my days helping DoiT scale Customer Success through better processes, smarter data, thoughtful automation, and a relentless focus on customer outcomes.

Current interests include value realization, customer adoption, AI agents, FinOps, Planhat, and figuring out how to give CSMs more time to do the work only humans can do.

If there's a framework, workflow, survey, dashboard, or operating model involved, there's a good chance I'm thinking about it.