John D'Elia

A little back and forth was needed but we got there! Certainly appreciate John's level of detail and professionalism. This was our first interaction so I certainly understand him wanting to ensure he understood the issue before we pulled in Google.

cart.com · Jun 2026

John quickly answered my question and provided me with the resources I needed to validate my VM instances across my project.

e-teleco.com · May 2026

DoiT support was prompt and helpful to resolve the investigation issues.

auntbertha.com · Apr 2026

Great detailed answers from DoIT support.

offerup.com · Mar 2026

John is just the best GCP engineer that i have worked with at DoIt or Google support. He has always been so detailed and thorough. And just works so hard to find the best solution. Please let him be our general guidance advisor in future.

shaklee.com · Mar 2026

DoIT team was awesome. Biggest help would be if they had an emergency button to get higher level help in driving things with GCP. We ran into an issue where GCP didn't have proper provision to accept or take a TT from DoIT on our issue. We got a massive run around from GCP support. The DoIT guys working with us need a way to send a flare to leadership to help escalate big issues.

limacharlie.io · Mar 2026

Support was great. Answers and insights came quickly, and really helped me pinpoint the root cause of an unexpected increase in cloud costs. Replies included useful reference material and suggestions for how to address the issue

lesmills.com · Mar 2026

John did excellent deep diving into our issue and found suitable alternatives.

skimlinks.com · Feb 2026

The response was very fast and helpful. Very much appreciated.

i-fulfilment.co.uk · Feb 2026

Quick response and gave us the path forward we needed

teamsnap.com · Jan 2026

John walked me through the data and helped me understand our options. He's great!

rocketlawyer.com · Jan 2026

John was great, understood my concern, was able to reach out to the right team at Google and come back twice with more information about the question that I had.

papercut.com · Jan 2026

I forgot we changed providers since we got acquired, apologies

datasembly.com · Jan 2026

Thanks for staying persistent on this. The issue ended up needing a fix by google engineers

twingate.com · Dec 2025

相談した技術課題に対し、広範囲かつ詳細な調査と実験を行って頂き、期待を超えるアウトプットを頂くことが出来ました。大変ありがとうございました。

yamap.co.jp · Nov 2025

John did extensive testing to try to find out the root issues, which was much appreciated.

biltcard.com · Sep 2025

John was very professional, supportive, and responsive.

hginsights.com · Aug 2025

Response was fast and informative. Immediately identified a possible related incident at Google and pointed to a dashboard where we can monitor it.

valr.com · Aug 2025

I think the provided screenshots and explanation were extremely helpful. It feels that you were definitely willing to help as much as possible given the timezone constraints. Thank you for that!

redislabs.com · Aug 2025

John took a real deep dive and answered some fairly niche (in my opinion) questions about networking pricing. John also put together a reporting dashboard to help us more quickly pull up our NAT GW costs too.

auntbertha.com · Jul 2025