Today, SysAid employees have full working knowledge of the email exchange applications, from the size of the mailbox to the self-added widgets available. Many employees enjoy the ability to easily connect portable devices and access the system from any location at any time. A small portion of employees chose to stay with the Outlook interface they were used to, while also enjoying the advantages of working with Google.
The system managers also found significant advantages in the Google G Suite system, especially the easy use of the management interface. Oded Moshe brings up the example of defining groups and privileges, which he uses himself easily and quickly.
Providing support for the company’s offices in Australia and Brazil has also become easier. With the previous system the Australian branch tried to use the online Exchange system, but it was inconvenient for the employees. “We connected the Outlook by VPN with the servers but it kept failing, especially when on the other side the users were not IT users. Today with Google G Suite, we have succeeded in decreasing the failures to zero. We receive more questions on ‘how to’ than system failures”