Securing access to sensitive information

Because K Health’s customers trust the company with sensitive health information, security is top of mind for Israel and his team. Right from the start, DoiT prioritized security by hosting architectural sessions to support K Health in the handling of sensitive client data on Kubernetes Engine and BigQuery. “On every step, DoiT was very mindful of our unique security challenges and demands. Besides sessions about general Google Cloud security features, we also received tailored support for some of our very specific challenges,” explains Israel.

Among these specific challenges is the need to take appropriate precautions when giving K Health’s own employees access to certain hyper-sensitive data. For example, when Israel and his team needed to provide some of the company’s internal AI researchers with access to sensitive information, they consulted with DoiT to create a secure environment within the Google AI ecosystem to safeguard this data. “DoiT helped us find a way to de-identify sensitive customer data and protect it against leaks, enabling our AI team to further improve our solution in a secure manner,” says Israel.

Reducing costs by making queries more efficient

To help K Health reduce costs, the DoiT team reviewed the company’s infrastructure and data practices, and discovered meaningful savings potential. In particular, they spotted inefficiencies in K Health’s daily and hourly queries on BigQuery, and provided easy-to-follow instructions on how Israel and his team could optimize them.

“Balancing our growth with our cloud resources is a constant struggle, and DoiT International provided many proposals and suggestions to help us optimize infrastructure and data costs,” explains Israel. “By making our queries with BigQuery more efficient with the guidelines of the DoiT team, we’ve seen a significant cost reduction. In January, K Health finalized a deal which will save the company hundreds of thousands of dollars over three years.”

Inspiring confidence with strong support

Whether it’s an in-depth security question, or a quick query fix, what Israel values the most about his work with DoiT is the reliability of support, which is always just a call or ticket away. “Having immediate access to someone with deep knowledge and expertise in our language and timezone is amazing, and DoiT’s response time is remarkable,” says Israel. “It’s always surprising how in-depth the answers are.”

DoiT’s in-depth support has helped K Health’s IT employees become more confident in the cloud. “Our engineering and security teams have really benefited from working with DoiT, and they’ve become much more comfortable with some of the technologies,” says Israel. “Because DoiT also helped us integrate Google Workspace on the enterprise level, and supported us with training sessions, we’ve also become more productive as a team, using tools like Gmail to communicate and Google Drive to store our documents.”