You have cloud challenges? We have Logan Clemons, cloud infrastructure expert, problem-solving enthusiast and key member of our CRE team at DoiT. With extensive experience with both AWS and Google Cloud services and technology, Logan approaches every new support ticket as an opportunity to learn and deliver.

“Most of the tickets that we receive are the problems that some of the smartest engineering teams in the world are having,” he explains. “And we get to work alongside them to try and solve them. “So it’s incredibly satisfying to work with extremely varied and intelligent people on the problems that they’re struggling to solve, and it’s very satisfying to be able to solve the issues with them.” Watch the full video to hear more from Logan about what excites and inspires him in his work as a DoiT cloud engineer and customer reliability engineer.

Engineer to Engineer is a series of short videos introducing our renowned team of customer reliability engineers, or CREs. This team is responsible for the unparalleled service and support all DoiT customers receive, at no extra cost, around the clock and around the world.

Our senior-level cloud engineers and architects collectively have hundreds of certifications and years of experience working with our public cloud partners. Their expertise and commitment to a cloud-enabled future is on hand every day to help you achieve your goals. Our customer satisfaction rate averages at 98%, with an average first reply time below 40 minutes and full resolution time in under two days. But don’t take our word for it — check out our live stats, unedited and available in real time at doit.com/stats to see what our customers have to say.