DoiT’s CloudFlow brings control to Vivaticket’s complex AWS environments
Meet Vivaticket
Vivaticket is a global leader in integrated ticketing and event-management solutions, powering experiences at stadiums, theme parks, museums, live events, and major venues worldwide. To support its global customer base, the company runs a large and constantly evolving AWS environment powering mission-critical applications with strict uptime, security and compliance requirements.
As Vivaticket scaled, its AWS environment grew increasingly complex to govern effectively and consistently. Multiple products, business units and workloads had accumulated across AWS accounts over time, without a single unified model for visibility, cost accountability or operational governance. What began as a technical challenge quickly became a strategic one: Vivaticket needed to shift from simply maintaining infrastructure to actively governing cost, risk, and architecture across AWS at scale.
The Challenge
Before engaging DoiT, Vivaticket lacked a unified operating layer across its AWS footprint. Cost visibility was fragmented across accounts and tools; technical and financial stakeholders were not working from the same source of truth. As a result decisions were largely reactive, responding to issues rather than governing proactively.
Without a consolidated FinOps and governance model, scaling infrastructure reliably while controlling cost became increasingly difficult. Attempts to normalize reporting and enforce standards across teams required significant manual effort and still lacked consistency. As Maurizio described it, the issue was not simply technical; it was the absence of a framework that turned cloud usage into a controlled, accountable and strategic function.
The Solution
Bringing governance and FinOps discipline into AWS
Vivaticket partnered with DoiT to evolve its AWS environment from something that was growing fast but inconsistently into an estate governed with intent. Rather than focusing on a single optimisation project, DoiT’s approach was to embed FinOps and governance into the foundation, making every future AWS decision more controlled, measurable and aligned with business outcomes. This marked a shift from tactical fixes to strategic cloud leadership.
Unifying visibility with DoiT Cloud Intelligence™
Prior to DoiT, visibility existed in fragments, different accounts, tools and teams each owned pieces of the picture. With DoiT Cloud Intelligence™, Vivaticket gained a single source of truth across AWS, unifying cost, usage, architecture, and ownership with governance built in. The platform provided not just dashboards but actionable intelligence, surfacing inefficiencies, identifying misaligned spend, and recommending corrective action with business context. This created alignment between engineering and finance, allowing discussions to be driven by shared facts rather than assumptions.
Automation of FinOps workflows through CloudFlow
At the heart of Vivaticket’s transformation was CloudFlow, a no-code FinOps automation layer built to enforce governance and act on insights. With CloudFlow, DoiT helped Vivaticket replace manual cost optimisation, idle-resource scheduling and tagging drift with pre-built workflow templates that shut down unused resources, enforce tagging policies, and surface cost anomalies. The result was not only better control, but faster action. Where governance used to require manual review, oversight and tickets, CloudFlow turned it into an automated operating reality.
Expert-led framework, not just a tool
What distinguished DoiT was the balance between product and partnership. Instead of leaving Vivaticket to figure out how to interpret insights, DoiT’s architects worked side-by-side to translate intelligence into policy, process and technical change. They helped define governance rules, promote ownership, and build cost accountability into the operating model, without slowing delivery or restructuring teams. This ensured the transformation was practical and sustainable.
From insights to action through automation
Historically, optimisation required manual investigation, follow-up meetings and one-off fixes. With DoiT CloudFlow, Vivaticket introduced automation and repeatable enforcement into its AWS governance. Alerts became prescriptive instead of descriptive, and remediation could be triggered with confidence rather than debate. This reduced effort for engineers, eliminated drift, and allowed action to happen continuously instead of episodically. Optimisation became a built-in behaviour, not an event. “DoiT helped us build governance into the foundation. It’s not just about seeing what happens in AWS, it’s about having the mechanisms to act on it with confidence.” Maurizio Trezzi, Director of IT, Vivaticket
Anticipating broader optimization needs beyond AWS spend
During the engagement, DoiT also took a forward-looking approach to areas that might become cost and governance pain points in the future. The team identified that Vivaticket’s Datadog observability stack and MongoDB usage would likely represent a growing share of operational spend over time. Although these were not immediate priorities, DoiT proactively flagged the availability of Datadog Lens within DoiT Cloud Intelligence™, a capability that could be unlocked to bring Datadog cost and usage data into the same governance framework if and when required. In parallel, DoiT introduced DataHub as a path for integrating MongoDB cost data, ahead of the launch of a dedicated MongoDB Lens. By surfacing these options early, without forcing activation before the organisation was ready, DoiT positioned Vivaticket to address these emerging costs with the same level of structure and visibility when the time comes.
The Results
A clear line of sight across AWS
The immediate result of DoiT’s engagement was visibility, not just into cost, but into the relationships between services, accounts and ownership. Where previously the IT and finance teams were relying on spreadsheets or partial data, they now had an authoritative, real-time view of spend and usage. This clarity enabled Vivaticket to identify dormant resources, right-size infrastructure, and enforce cost accountability by workload. For Maurizio and his team, this was more than an operational win; it marked a shift in how technology and business communicated. “We finally had a single version of truth. Finance could see what engineering was doing, engineering could see how decisions affected cost, and we could all speak the same language.” Maurizio Trezzi, Director of IT, Vivaticket.
Embedding governance as a living practice
Governance had often been seen internally as a control mechanism, something that slowed delivery. Working with DoiT changed that perception. By integrating governance directly into the AWS operating model, Vivaticket was able to automate policies that previously required manual checks, thereby reducing the risk of drift or misconfiguration without creating new layers of bureaucracy. The team can now track compliance in real time and apply standards consistently across projects. Instead of governance being an after-the-fact review, it has become part of the delivery process itself, quietly reinforcing good practices as development happens. “With DoiT, governance became invisible but powerful. It’s built into how we work now, not something we stop to do afterwards.” Maurizio Trezzi, Director of IT, Vivaticket
FinOps maturity and cost confidence
Before DoiT, cost discussions tended to happen reactively. Now, FinOps data is part of everyday decision-making. The Cloud Intelligence platform, along with CloudFlow workflows, provided Vivaticket with detailed insight into where spend was occurring, why it was happening, and what could be done to optimize it, before costs spiraled. DoiT’s FinOps consultants worked closely with Vivaticket’s IT leadership to develop a cost-governance model that blends automation with human oversight. This collaboration has delivered measurable benefits in predictability and efficiency, with cost visibility and governance maturity both improving across business units. “We don’t just look for savings, we look for balance. DoiT helped us invest intelligently, so every euro we spend in AWS is justified and transparent.” Maurizio Trezzi, Director of IT, Vivaticket
Cultural alignment through shared intelligence
Perhaps the most lasting outcome has been the cultural impact. Engineering, finance and operations now make decisions together, supported by a shared dataset and a governed process. This alignment has built confidence across departments and reduced friction between technical and commercial stakeholders. The partnership with DoiT has empowered teams to take ownership; they no longer wait for instructions, because the data and guardrails are already in place. In a global organisation like Vivaticket, that shift in behaviour is what enables scale.
What's Next?
With governance and FinOps now embedded into its AWS foundation, Vivaticket is preparing to extend this model further across the organisation. The company plans to expand automation, deepen financial accountability across product lines, and leverage DoiT Cloud Intelligence™ to support future architectural decisions as the platform evolves.
Rather than treating governance as a post-hoc process, Vivaticket now intends to design new workloads and initiatives with control, visibility and cost alignment built in from the start, using DoiT as a continuing partner in scaling responsibly. “We’re only at the beginning of what’s possible with DoiT. The next step is to extend automation and governance into new business lines, using the same foundation we’ve built in AWS to scale responsibly.” Maurizio Trezzi, Director of IT, Vivaticket