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Quantifying the Value of AI: The Visibility Problem Returns

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Weโ€™ve been here before. This time, itโ€™s AI.

AI is everywhere. But the value? Thatโ€™s still not completely clear.

The conversations at recent FinOps events echo a familiar pattern. Just like the early days of cloud and Kubernetes, organizations are deep into experimentationโ€”but struggling to quantify what AI is actually delivering.

The challenge isnโ€™t just financialโ€”itโ€™s conceptual.

  • Are we using the right models?
  • Are we sending too many tokens?
  • Are we making the most efficient use of our capital?

From an engineering lens, it looks like another optimization problem. From a finance lens, itโ€™s a question of unit economics. And in most cases, those two views havenโ€™t aligned yet.

As one speaker put it: โ€œEventually, someoneโ€™s going to look at that OPEX line item and ask: what are we really getting here?โ€

Sound familiar?

Itโ€™s the same cycle weโ€™ve seen before:

  1. A new technology emerges (cloud, containers, now AI).
  2. Teams adopt quickly to gain an edge.
  3. Costs climbโ€”and visibility doesnโ€™t keep up.
  4. Everyone scrambles to connect spend to value.

So how do we avoid repeating the same mistakes?

A few ideas emerged from the conversations:

  • Build AI telemetry into your FinOps tooling earlyโ€”donโ€™t wait until usage scales.
  • Treat productivity gains as a trackable KPI, not just a narrative.
  • Ask practical questions: is this model helping us ship faster? Is it improving output quality?

Because without those answers, youโ€™re not running AIโ€”youโ€™re funding it.

Hear more in the video clip above.

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