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Quantifying the Value of AI: The Visibility Problem Returns

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We’ve been here before. This time, it’s AI.

AI is everywhere. But the value? That’s still not completely clear.

The conversations at recent FinOps events echo a familiar pattern. Just like the early days of cloud and Kubernetes, organizations are deep into experimentation—but struggling to quantify what AI is actually delivering.

The challenge isn’t just financial—it’s conceptual.

  • Are we using the right models?
  • Are we sending too many tokens?
  • Are we making the most efficient use of our capital?

From an engineering lens, it looks like another optimization problem. From a finance lens, it’s a question of unit economics. And in most cases, those two views haven’t aligned yet.

As one speaker put it: “Eventually, someone’s going to look at that OPEX line item and ask: what are we really getting here?”

Sound familiar?

It’s the same cycle we’ve seen before:

  1. A new technology emerges (cloud, containers, now AI).
  2. Teams adopt quickly to gain an edge.
  3. Costs climb—and visibility doesn’t keep up.
  4. Everyone scrambles to connect spend to value.

So how do we avoid repeating the same mistakes?

A few ideas emerged from the conversations:

  • Build AI telemetry into your FinOps tooling early—don’t wait until usage scales.
  • Treat productivity gains as a trackable KPI, not just a narrative.
  • Ask practical questions: is this model helping us ship faster? Is it improving output quality?

Because without those answers, you’re not running AI—you’re funding it.

Hear more in the video clip above.

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